DANIEL WELLINGTON INTERNATIONAL WARRANTY
The following Daniel Wellington limited warranty (“DW Warranty”) applies to original Daniel Wellington bags purchased in the original labelled packaging and sold or presented for warranty service in any country (the “DW Bags”).
WHAT THE DW WARRANTY COVERS AND DURING WHAT PERIOD
Daniel Wellington guarantees that the DW Bags are free from defects in manufacturing and materials for a period of twenty-four (24) months from the date of original retail purchase (the “Warranty Period”). The DW Warranty is only applicable to bags purchased from the official Daniel Wellington webpage, from a Daniel Wellington store or an authorized reseller.
Please note that the rights conferred by the DW Warranty are in addition to the rights and remedies provided by consumer laws and regulations in your applicable jurisdiction. As such, the DW Warranty and its benefits are in addition to, and not instead of, rights provided by the applicable consumer law.
LIMITATIONS TO THE DW WARRANTY (WHAT IT DOES NOT COVER)
The DW Warranty for DW Bags does not cover
- Color transference,
- Discoloration on buckle or hardware,
- Scratches, dents, or stains (on bag or hardware),
- Damage caused by incorrect use of the product (including non-adherence to the provided care guide), lack of maintenance, ordinary wear and tear, accidents or misuse, floods and fire,
- Damage caused by alteration, service or repair by any other party than Daniel Wellington or one of our authorized partners,
- If the DW Bag is lost or stolen.
Furthermore, the DW Warranty shall become void if the serial number engraved on the DW Bag is missing or has been erased, altered, falsified, replaced, defaced, or made illegible.
For the sake of clarity, the dust bag is not included in the DW Warranty.
WHAT WE WILL DO IN THE EVENT OF A WARRANTY CLAIM UNDER THE DW WARRANTY
If during the Warranty Period you submit a claim under this DW Warranty, Daniel Wellington will, at its discretion and subject to the “Limitations to the DW Warranty” in Clause 2 above : (a) repair the DW Bag; or (b) replace the DW Bag with the same model (or with your consent a product that is similar).
You will not be charged for the repair or replacement under this DW Warranty if your warranty claim is within the scope of this DW Warranty. Furthermore, Daniel Wellington will be responsible for the costs of shipping and handling for DW Warranty.
If the DW Warranty is not applicable, void or rejected, Daniel Wellington will notify you accordingly and you may decide whether to proceed with the repair or replacement, or if you wish to have your bag returned. If you decide to proceed, you may be charged for part or all of any repair or replacement, including costs of return shipping and handling.
HOW TO OBTAIN OUR REPAIR SERVICE
To obtain repair or replacement of your DW Bag under this DW Warranty, please contact your local Daniel Wellington customer support by using the following address: www.danielwellington.com/contact-us/, one of the authorized Daniel Wellington stores or Daniel Wellington retailers. They will be able to provide more information regarding our warranty service. Furthermore, in order to obtain repair or replacement under this DW Warranty, the returned product must be accompanied by a proof of purchase. If and when sending your DW Bag for repair or replacement, you must ensure it is packaged carefully to avoid any damage during shipping.
LIMITATION OF LIABILITY
Except as provided in this DW Warranty and to the maximum extent permitted by law, Daniel Wellington is not responsible for any direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of business; loss of opportunity; loss of goodwill. Subject to the applicable laws and regulations, the maximum liability of Daniel Wellington for breaching any written or implied warranty with respect to the DW Bags shall not exceed the retail purchase value of the DW Bag in question.
This warranty was last updated 2023-08-23