Owners guide

Daniel Wellington watches are water-resistant up to 3ATM or 10ATM. You can find the water-resistance on the case back of your DW watch, as well as in the product descriptions on site.

3ATM pieces are rain/splash resistant but should not be exposed directly to water. We recommend taking off these watches before showering, bathing, swimming, or engaging in any activity that may involve prolonged exposure to water.

10ATM pieces can withstand showering and casual swimming (swimming at surface level). We do not recommend diving or high-impact watersports with these watches. After contact with salt or chlorine water, please rinse in tap water.

Kindly note that water damage due to exposure to a higher water pressure than indicated on the watch is not covered under our 24-month warranty.

All Daniel Wellington timepieces use a Japanese Quartz Movement or Automatic Movement.

JAPANESE QUARTZ MOVEMENT

Batteries fitted in our timepieces are expected to last between 2 to 4 years depending on external factors such as, but not limited to: external temperature, humidity, air pressure, etc. If the watch stops moving, contact your local Daniel Wellington retailer, Daniel Wellington customer support or get help from a local watchmaker.

AUTOMATIC MOVEMENT

The Automatic watch has a power reserve of up to 42 hours when left unworn. If the watch has ran out of power, wind it manually by turning the pushed-in crown clockwise.
Caution, Strong magnetic fields can cause the movement to run fast or stop completely. We advise you to keep your watch at least 10cm away from any objects with a magnetic field (e.g. smart phone, digital tablets, induction hubs.)

Find more information about our watch straps and how to change them here.

Due to the Iconic Link’s unique design, professional tools are required to add or remove links in the bracelet.

If you need the watch adjusted to fit your wrist perfectly, please feel freeto take your watch to one of our 3rd party retailers, a local certified watch shop or jeweler, as most will be able to perform the adjustment for a small fee.

An additional (2) links and (3) pins are included with your timepiece inside of the display cushion.

Kindly note that after the watch has been adjusted to fit your wrist, the warranty is still valid but you cannot return the watch.

You can find instruction here on how to adjust your mesh strap

To ensure the authenticity of a Daniel Wellington timepiece, it must be purchased directly from our website or from an authorized Daniel Wellington retailer.

If purchasing from e-commerce platforms such as eBay and Groupon, or an unauthorised third party vendor on Amazon, there is a risk of receiving a timepiece that is counterfeit, used, or defective.
Daniel Wellington does not honour any warranty claims that are not accompanied by the original documentation.

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Yes. Wireless charging of your smart watch device will not be affected by the smartwatch cases

You can find instructions here

The DW Smartwatch Case is compatible with Apple Watch 6, 5, 4 and SE

The touch function on the Apple watch crown does not work when the watch is mounted in the Switch case and the Apple watch crown comes under the Switch crown.