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Frequently asked questions:
When will I receive my order
We aim to ensure that you receive your order as quickly as possible.
Once your order is successfully submitted, our warehouse processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date.
You should receive your order within 2-5 business days, depending on your chosen delivery method. Packages are not shipped or delivered on weekends and local public holidays.
Please note that our standard delivery times are estimates and may vary due to external factors outside of Daniel Wellington and our courier’s control. These factors may include but are not limited to; extreme weather conditions, technical failures, customs delays, etc.
Additionally, please note that during promotional campaigns delivery times may be longer than usual.
How do I track my order
Within 1-2 business days of placing your order, after it has been scanned at a UPS Sorting Facility, you will receive an e-mail from UPS containing your package’s tracking information.
To track your package, simply use the tracking number provided on UPS’ official website.
How do I return my order
RETURN YOUR ORDER VIA UPS:
1 - Submit a request so we can provide you a return label
2 - Repack your products and stick the label to the outside of the package
3 – Send the package back to us
When will I receive my refund
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.
It must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.
If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.
Please note that campaigns and holidays can delay the processing of your return slightly. Do not hesitate to contact us if you should have any questions regarding this.
Is shipping free?
Free standard shipping is provided by Daniel Wellington for all purchases.
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