We offer free returns on all our products, except earrings which cannot be returned or exchanged unless faulty. With the exception of earrings, you have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.
Extended returns: Products purchased from our website during the Black Friday and Holiday Campaign can be returned until January 17, 2024. Please take note that the return policy reverts to 30 days for orders placed on December 17, 2023 onwards.
The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.
Kindly note that you may be subject for the shipping expenses in returning this package to us.
Daniel Wellington does not take responsibility for any items lost during the return shipping.
Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund. However, gift wrapping included in a purchase during a campaign does not have to be returned.
The campaign offer is based on the original purchase. In case of a return where you no longer fulfil the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.
We are always available on the chat to help you get an answer as quickly as possible.
RETURN YOUR ORDER VIA UPS:
- Submit a request so we can provide you a return label
- Repack your products and stick the label to the outside of the package
- Send the package back to us